Q: How can I pay my order? A: We accept T/T, LC, Made-in-China Online Payment to pay.
Q: Do you have any certificate? A: We have passed ISO9001:2015,IS014001, and obtained CE certificate (Including EMC, ROHS, LVD) , Erp Label.
Q: How about vour warranty? A: Our warranty is 12 months. But we can provide 18months warranty if you sell our brand. Normally, the general after-sale service may be as below: 1) The technical support is permanent. 2) The paid spares parts could be provided at any time. 3) We have dealers in some countries to offer compensable service
Q: How about the trade term? A: We can do FOB, CIF, DDU and DDP. So, we can send the goods to your disappointed address in your country.
Feneco New Energy is a technology enterprise specializing in R&D, production and sales of heat pumps and commercial air conditioners.